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Shipping and Return Policies

Did you know orders over $250 (not comprised of IEW products[1]) receive a 10% discount?

 

 

 Shipping Options

  • Canadian Express Shipping. Requires street address for shipping (No P.O. Box). Canadian Express Shipping is advertised as 2-3 days for delivery; some customers have reported experiences of 4-5 days or more depending on how remote the location is. Please remember, choosing Canadian Express Shipping is choosing a faster shipping method. This does not speed up the charging or processing time. Choosing Canadian Express Shipping does not guarantee the order will go to the Shipping Department the same day it is placed.


  • Canadian Standard Shipping. Requires street address for shipping (No P.O. Box). Delivery can take 2-10 days. Shipping costs are based on an actual rate system. This means that when we ship your order via Canadian Standard Shipping, we will be charging the actual rate of the carrier based on the distance from our warehouse in Oshawa, ON, and the weight of the order.

Orders over 50lbs will require a shipping rate quote. Please contact customer service at 910.684.5665.

NOTE: Delays of up to three days can occur if the billing information does not match exactly what the bank has on file for the credit card used for payment, or if the name of the Essentials Director is omitted when ordering an Essentials of the English Language Guide.

 Back Orders

Should one or more of the items you order be out of stock, we will ship the back orders as soon as those products arrive in our warehouse. 

 Return Policy

If you are not satisfied with your purchase through our online bookstore please contact customer service at customerservice@classicalconversations.com or call at 910.684.5665.

Please note: You must contact Customer Service prior to returning items to the Canadian warehouse. Customer Service will provide a Return Authorization Number for the return. Click HERE for number and address. 

Items that cannot be returned:

  • Opened CDs, DVDs, and tin whistles, unless you received them in damaged condition
  • Close-out items, which are as-is purchases, with no refunds or exchanges

 

 Damaged & Defective Materials

If any of your Classical Conversations materials are received damaged or defective, please contact Customer Service at customerservice@classicalconversations.com.  We will contact you to send a replacement for your defective or damaged items. 

 Contact Us

Please contact us regarding a return by emailing customerservice@classicalconversations.com. A Customer Service representative will contact you with a Return Information Form to include with your returned items.

 Shipping Your Return

Please pack your return so that the potential for damage will be minimized. We recommend that you consider insuring your package as Classical Conversations is not responsible for loss or damage of your items that occur during return shipping.

Returns without Return Authorization Numbers will not be accepted. 

Returns c/o Classical Conversations
1100 Thornton Rd South
Oshawa ON, L1J 7A1

If your original order received a quantity or shipping discount and the return amount reduces the total order amount below the discount thresholds, the appropriate shipping costs and/or discount will be deducted from your refund.

[1] IEW products are not considered in the accumulation of the order to reach a subtotal of $250.00, nor are they eligible for the 10% discount of orders over $250.00

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